If you need assistance (for example help getting on or off a train, with your luggage, or if you require ramps for a wheelchair), it is recommended to contact the train operator at least 48 hours in advance where possible:
- Great Western Railway – Assisted Travel (for most routes in Devon and Cornwall)
- South Western Railway – Assisted Travel (for the Exeter to London Waterloo line)
- CrossCountry – Assisted Travel (for some main line and Torquay/Paignton trains – look up your journey at National Rail Enquiries to see the train operator)
All three operators carry wheelchair ramps on board their trains. Station or on-train staff can help wheelchair users to board. Find out maximum dimensions and other information in the wheelchair and mobility scooter policies on Great Western Railway, South Western Railway and CrossCountry services. Please note that Great Western Railway asks users of larger mobility scooters to register for a permit – see their mobility scooter policy and application form (PDF).